Refund policy

We’re committed to giving you a smooth and enjoyable shopping experience. Please review our Shipping & Exchange Policies below to understand how we handle deliveries and exchanges.

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1. Shipping Information

1.1 Shipping Areas

We currently ship within the United Arab Emirates (UAE) And Gcc Countries .
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1.2 Shipping Methods & Costs
• Courier Service: All orders are delivered via trusted courier partners.
• Shipping Cost:
• Free shipping for orders that include more than one pair.

1.3 Dispatch & Delivery Time
• Same-Day Dispatch: Orders placed before 6:00 PM (UAE time) are dispatched the same day.
• Orders placed after 8:00 PM will be processed the next business day.
• Delivery Time: Typically within 1 business day after dispatch.

1.4 Delivery Tracking

You will receive a confirmation email with a tracking number once your order has been dispatched.

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2. Exchange Policy

2.1 Eligibility for Exchange

We offer exchange only (no returns or refunds) under the following conditions:
• Timeframe: Request must be made within 7 days of receiving your order.
• Condition: Item must be unused, in original condition, with all tags and packaging intact.
• Proof of Purchase: A valid receipt or order confirmation is required.

2.2 How to Request an Exchange
1. Contact Us:
Send Us Whatsapp Text +971501534709 with your order number and the reason for exchange.
2. Follow Instructions:
Our team will respond with return instructions and a return shipping address.
3. Return Shipping:
You are responsible for the cost of returning the item to us.

2.3 Exchange Process
• Once we receive and inspect your returned item:
• If approved, the replacement will be shipped promptly.
• If the requested item is out of stock, we’ll offer you:
• An alternative item, or
• A store credit for future use.

2.4 Non-Exchangeable Items

The following items are not eligible for exchange:
• Customized or personalized products.
• Items marked as Final Sale or Clearance.

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3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at 
magicitydubai@gmail.com
with:
• Your order number
• A clear description of the issue

We’ll arrange a replacement or solution as appropriate.